Terms & Conditions

1. The Service

Vectares is a multi-tenant SaaS Transport Management System for road-freight carriers and forwarders: order and dispatch management, fleet and driver records, live telematics tracking, compliance automation (driving times, posting/IMI, cabotage), and a mobile app for drivers and dispatch.

2. Accounts

You must provide accurate company and contact data and keep your credentials confidential. You are responsible for all activity under your account. One account belongs to exactly one company (tenant); data is isolated per company.

The Service is for business use. Accounts are for people aged 18 or over who act for a company; the Service is not intended for children.

3. Acceptable use

You may use the Service only for lawful transport-management purposes and in compliance with applicable law (including EU driving-time, posting and cabotage rules). You may not attempt to access other tenants’ data, reverse-engineer the Service, or disrupt its operation.

4. Fees and payment

Fees are those agreed in your contract and are invoiced as set out there. Every invoice is payable within 30 days of its issue date, with no exceptions. Unless stated otherwise, fees are exclusive of VAT.

The Service has no prepaid credits, balances or top-ups, so there is no prepaid amount to refund. An amount invoiced in error is corrected with a credit note.

5. Data and telematics

You remain the controller of the personal data you upload (drivers, contacts). We act as processor under the separate Data Processing Agreement (DPA). Continuous GPS tracking of drivers involves personal data — you are responsible for a lawful basis and driver transparency in your organisation.

6. Availability

We aim for high availability but the Service is provided "as is" without an uptime warranty unless agreed in writing. We may perform maintenance and will use reasonable efforts to minimise disruption.

7. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages. Nothing limits liability that cannot be limited by law. Compliance outputs (e.g. ETA, HoS, cabotage, IMI suggestions) are decision support — the human dispatcher/manager remains responsible for the final decision.

8. Term and termination

You may stop using the Service at any time. We may suspend or terminate access for material breach. On termination you can export your data for a reasonable period, after which it may be deleted per our retention policy.

9. Acceptance and changes

The customer company accepts these Terms through its contract. In addition, each user of the office application accepts them when the account is opened, or the first time they sign in after this version, and we record the date and the version accepted. Drivers use the mobile app under the account of the company that employs them.

We may update these Terms. When a change is material, we tell you in the app or by email, and office users are asked to accept the new version before continuing to use the Service.

10. Governing law & contact

These Terms are governed by the law of the provider’s seat, without prejudice to mandatory consumer/AEO rules. Questions: office@digiohs.com.